This Is Service Design Doing

How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers.

This Is Service Design Doing

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This Is Service Design Doing
Language: en
Pages: 568
Authors: Marc Stickdorn, Markus Edgar Hormess, Adam Lawrence, Jakob Schneider
Categories: Business & Economics
Type: BOOK - Published: 2018-01-02 - Publisher: "O'Reilly Media, Inc."

How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You’ll learn specific facilitation guidelines on how to run workshops, perform all of the main
This Is Service Design Methods
Language: en
Pages: 240
Authors: Marc Stickdorn, Markus Edgar Hormess, Adam Lawrence, Jakob Schneider
Categories: Business & Economics
Type: BOOK - Published: 2018-08-09 - Publisher: O'Reilly Media

In this book, you'll find 54 hands-on descriptions that help you do the key methods used in service design. These methods include instructions, guidelines, and tips-and-tricks for activities within research, ideation, prototyping, and facilitation. This is the print version of the method companion to the book This Is Service Design
This is Service Design Thinking
Language: en
Pages: 384
Authors: Marc Stickdorn, Jakob Schneider
Categories: Business & Economics
Type: BOOK - Published: 2012-01-11 - Publisher: Wiley

How to design and market services to create outstanding customer experiences Service design thinking is the designing and marketing of services that improve the customer experience, and the interactions between the service providers and the customers. If you have two coffee shops right next to each other, and each sell
This Is Service Design Doing
Language: en
Pages: 567
Authors: Marc Stickdorn, Markus Hormess, Adam Lawrence, Jakob Schneider
Categories: Creative ability in business
Type: BOOK - Published: 2018 - Publisher:

How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main
This Is Service Design Doing
Language: en
Pages: 568
Authors: Marc Stickdorn, Markus Edgar Hormess, Adam Lawrence, Jakob Schneider
Categories: Business & Economics
Type: BOOK - Published: 2018-01-02 - Publisher: "O'Reilly Media, Inc."

How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You’ll learn specific facilitation guidelines on how to run workshops, perform all of the main